The acceptance of responsibility and expressions of regret in organizational apologies after a transgression

Author： Pace Kristin M.   Fediuk Tomasz A.   Botero Isabel C.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1356-3289

Source： Corporate Communications: An International Journal, Vol.15, Iss.4, 2010-10, pp. : 410-427

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