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Emerald Group Publishing Ltd

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Implementation of business process innovations: an agenda for research and action

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International Journal of Technology Management, Vol. 22, Iss. 1-2, 2001-07 ,pp. : 1-12

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The Learning Organization: An International Journal, Vol. 9, Iss. 3, 2002-07 ,pp. : 102-113

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Understanding the benchmarking process in Singapore

By Brah Shaukat A   Ong Ai Lin   Rao B Madhu  

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