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International Journal of Quality & Reliability Management, Vol. 23, Iss. 8, 2006-10 ,pp. : 964-985

Emerald Group Publishing Ltd

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An AHP-based study of TQM benefits in ISO 9001 certified SMEs in Trinidad and Tobago

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Service quality in institutes imparting engineering and management programmes in India: commonalities and differences

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Multiple dimensions of TQM success in developing countries: an empirical study on Deming Prize winners from India and Thailand

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An adaptation to ISO 9001:2000 for certified organisations

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