Key success factors in implementation of process-based management: A UK housing association experience

Author： Balzarova Michaela A.   Bamber Christopher J.   McCambridge Sharon   Sharp John M.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.10, Iss.4, 2004-08, pp. : 387-399

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