Author： Wynn M.T. Verbeek H.M.W. Aalst W.M.P. van der Hofstede A.H.M. ter Edmond D.
Publisher： Emerald Group Publishing Ltd
ISSN： 1463-7154
Source： Business Process Management Journal, Vol.15, Iss.1, 2009-02, pp. : 74-92
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