Author: Jones Robert T Ryan Chuck
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-7154
Source: Business Process Management Journal, Vol.8, Iss.2, 2002-02, pp. : 161-168
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Based on organizational theory, a contingency model of quality management practices is proposed, whereby quality management orientation, process choice, and environmental uncertainty are the contextualizing variables. The model posits that to maximize quality and firm performance, quality management practices must be congruent with the particular situation within which the firm finds itself. Thus, no one set of quality management practices can be implemented and be expected to increase performance in all environments. The model suggests reasons for quality management program failures found in recent research and the popular press. Research propositions and implications are discussed.
Related content
It is the process: A philosophical foundation for quality management
Total Quality Management, Vol. 10, Iss. 2, 1999-03 ,pp. :