Publisher： Emerald Group Publishing Ltd
ISSN： 0258-0543
Source： Strategic Direction, Vol.18, Iss.1, 2002-01, pp. : 22-25
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Abstract
The management of quality is not new, although in some circles it is viewed as a faded star. Nevertheless, the quality concept is becoming increasingly important as globalization marches on. Other companies have demonstrated that continuous improvement can be used as a strategic tool. Several multinational companies have successfully introduced quality systems into their operations.
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