It's not the crisis that counts, it's the way the crisis is handled: A crisis is something that eludes careful planning and seems to happen "out of the blue". However, it is not the crisis, but how it is handled which determines the future trajectory of the organization in which the crisis occurs

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Publisher： Emerald Group Publishing Ltd

ISSN： 0258-0543

Source： Strategic Direction, Vol.22, Iss.5, 2006-05, pp. : 20-22

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