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By van der Wiele A   Williams A.R.T.   Brown A   Dale B.G.  

Business Process Management Journal, Vol. 7, Iss. 4, 2001-04 ,pp. : 323-331

Emerald Group Publishing Ltd

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Standards and innovation in manufacturing and services: the case of ISO 9000

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International Journal of Quality & Reliability Management, Vol. 31, Iss. 4, 2014-04 ,pp. : 435-454

Emerald Group Publishing Ltd

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ISO 9000 as an entry key to TQM: the case of Greek industry

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International Journal of Quality & Reliability Management, Vol. 13, Iss. 4, 1996-06 ,pp. : 64-76

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ISO 9000: The answer for total quality management implementation? The Malaysian case

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ISO 9000 in the public sector: a successful case from Australia

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The TQM Magazine, Vol. 18, Iss. 2, 2006-03 ,pp. : 131-142

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