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Author: Dayton Nick A
Publisher: Emerald Group Publishing Ltd
ISSN: 0954-478X
Source: The TQM Magazine, Vol.15, Iss.6, 2003-10, pp. : 391-396
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
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Total relationship management (TRM) and total quality management (TQM)
Managerial Auditing Journal, Vol. 15, Iss. 1-2, 2000-01 ,pp. :
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