

Author: Edinboro Bob Palmer Richard
Publisher: Emerald Group Publishing Ltd
ISSN: 0954-478X
Source: The TQM Magazine, Vol.6, Iss.6, 1994-06, pp. : 49-56
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Abstract
Looks at the reasons and requirements for effectively planning and managing the implementation of TQM. Examines controlling the resulting rate of change in the organization to ensure that expectations for performance improvement are achieved. Presents instructions for running an employee training session, including sample exercises.
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