Critical success factors for Inflight Catering services: Singapore Airport Terminal Services' practices as management benchmarks

Author： Chang Zeph Yun   Yeong Wee Yong   Loh Lawrence  

Publisher： Emerald Group Publishing Ltd

ISSN： 0954-478X

Source： The TQM Magazine, Vol.9, Iss.4, 1997-04, pp. : 255-259

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