The influence of supply chain management competency on customer satisfaction and shareholder value

Author： Ellinger Alexander   Shin Hyunju   Northington William Magnus   Adams Frank G.   Hofman Debra   O'Marah Kevin  

Publisher： Emerald Group Publishing Ltd

ISSN： 1359-8546

Source： Supply Chain Management: An International Journal, Vol.17, Iss.3, 2012-04, pp. : 249-262

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