The re-structuring of the information technology infrastructure library (ITIL) implementation using knowledge management framework

Author： Mohamed Mirghani S.   Ribière Vincent M.   O'Sullivan Kevin J.   Mohamed Mona A.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0305-5728

Source： VINE, Vol.38, Iss.3, 2008-08, pp. : 315-333

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