Exploring the information technology contribution to service recovery performance through knowledge based resources

Author： Hammami Samiha Mjahed   Triki Abdelfattah  

Publisher： Emerald Group Publishing Ltd

ISSN： 0305-5728

Source： VINE, Vol.41, Iss.3, 2011-08, pp. : 296-314

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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