An examination of strategies employed for the integration of management systems

Author： Asif Muhammad Fisscher Olaf A.M. Bruijn Erik Joost de Pagell Mark

ISSN： 1754-2731

Source： The TQM Journal, Vol.22, Iss.6, 2010-10, pp. : 648-669

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Abstract

Purpose ‐ This paper is an empirical study of the organisational approaches used for integration of management systems (MSs) and the comparative effectiveness of such approaches. Design/methodology/approach ‐ Research employed four case studies. Results are derived from the analysis of triangulated evidence obtained from in-depth interviews, observations, internal documents analysis, archives, and short questionnaires. Findings ‐ Results identified two archetypes of integration strategies termed "systems approach" and "techno-centric approach". Maximum benefits are achieved by using a systems approach to integration of MSs, while using the techno-centric approach leads to benefits mainly at the operational level. Research limitations/implications ‐ This research is qualitative and, as such, does not investigate the integration of MSs across a large number of organisations. The research does not investigate the causality between strategies employed for integration and their outcomes. Originality/value ‐ There is little empirical research to date on the strategies employed for integration of MSs and their effectiveness. This research contributes to both literature and practice by demonstrating that a systems approach gives rise to greater integration throughout various organisational levels and greater benefits as compared to other approaches.