Using Customer Contact Centers to Measure the Effectiveness of Online Help Systems

Author： Downing Joe  

Publisher： Society for Technical Communication

ISSN： 0049-3155

Source： Technical Communication, Vol.54, Iss.2, 2007-05, pp. : 201-209

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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