The use of process management based on a systemic approach

Author： Storch Luiz Afonso   Nara Elpídio Oscar Benitez   Kipper Liane Mahlmann  

Publisher： Emerald Group Publishing Ltd

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.62, Iss.7, 2013-09, pp. : 758-773

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