Voice symptoms of call-centre customer service advisers experienced during a work-day and effects of a short vocal training course

Author： Lehto Laura Alku Paavo Bäckström Tom Vilkman Erkki

Publisher： Informa Healthcare

ISSN： 1401-5439

Source： Logopedics Phoniatrics Vocology, Vol.30, Iss.1, 2005-06, pp. : 14-27

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