Tweeting the friendly skies: Investigating information exchange among Twitter users about airlines

Author： Sreenivasan Nirupama Dharmavaram   Lee Chei Sian   Goh Dion Hoe-Lian  

Publisher： Emerald Group Publishing Ltd

ISSN： 0033-0337

Source： Program: electronic library & information systems, Vol.46, Iss.1, 2012-02, pp. : 21-42

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