Behavioural consequences of performance measures in cellular manufacturing

Author: Daniels Robin C   Burns N.D.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0144-3577

Source: International Journal of Operations & Production Management, Vol.17, Iss.11, 1997-11, pp. : 1066-1080

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Abstract

Presents some of the preliminary findings from research which has sought to identify performance drivers in manufacturing cells. A medium-sized UK automotive component supplier which operates on a JIT basis was used for the research which has also examined the perceived and actual inter-relationships between cell drivers and the effect of these on goal congruence. The results illustrate a fundamental difference in perception between production manager and the shop floor together with a shared misconception regarding perceived driver interactions. The result is a disjointed performance measurement system which fails to drive the continuous improvement required in the manufacturing cells.