Performance measurement system design: developing and testing a process-based approach

Author： Neely Andy   Mills John   Platts Ken   Richards Huw   Gregory Mike   Bourne Mike   Kennerley Mike  

Publisher： Emerald Group Publishing Ltd

ISSN： 0144-3577

Source： International Journal of Operations & Production Management, Vol.20, Iss.10, 2000-10, pp. : 1119-1145

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