The house of flexibility: using the QFD approach to deploy manufacturing flexibility

Author: Olhager Jan   West B Martin  

Publisher: Emerald Group Publishing Ltd

ISSN: 0144-3577

Source: International Journal of Operations & Production Management, Vol.22, Iss.1, 2002-02, pp. : 50-79

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Abstract

We use the methodology from quality function deployment (QFD) for linking manufacturing flexibility to market requirements. This approach creates a framework for modelling the deployment of the need for flexibility from the customers' viewpoints into manufacturing flexibility at various hierarchical levels. We present an application of the methodology in a real case study at a firm where a manufacturing system was being redesigned for the manufacture of a new and wider range of products than previously, based on a new product platform. Based on the case study we discuss the benefits and limitations of using the QFD approach to deploy manufacturing flexibility. The paper also presents a literature review of the manufacturing flexibility framework arena.