Managerial processes: business process that sustain performance

Author： Bititci Umit S. Ackermann Fran Ates Aylin Davies John Garengo Patrizia Gibb Stephen MacBryde Jillian Mackay David Maguire Catherine Meer Robert van der Shafti Farhad Bourne Michael Firat Seniye Umit

Publisher： Emerald Group Publishing Ltd

ISSN： 0144-3577

Source： International Journal of Operations & Production Management, Vol.31, Iss.8, 2011-07, pp. : 851-891

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