Author: van Raaij Erik M
Publisher: Emerald Group Publishing Ltd
ISSN: 0263-4503
Source: Marketing Intelligence & Planning, Vol.23, Iss.4, 2005-04, pp. : 372-381
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Strategic Marketing: Balancing Customer Value with Shareholder Value
By Zinkin John
The Marketing Review, Vol. 6, Iss. 2, 2006-06 ,pp. :
From customer satisfaction to profitability
By Yeung Matthew C. H. Ennew Christine T.
Journal of Strategic Marketing, Vol. 8, Iss. 4, 2000-12 ,pp. :