Author： Burgess T.F.
Publisher： Emerald Group Publishing Ltd
ISSN： 0265-671X
Source： International Journal of Quality & Reliability Management, Vol.13, Iss.3, 1996-03, pp. : 8-26
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Existing quality-cost models have been criticized for their imprecision and inadequate theoretical justification. Attempts to remedy these deficiencies by using systems dynamics to build a generic model relating quality conformance levels to the quality-cost categories of prevention, appraisal and failure (PAF). Outlines in depth the assumptions underlying the model's structure and links model parameters to published empirical data. Explores the model's sensitivities to changes in factors including different initial values of conformance quality. Determines the potential for improvements in quarterly and cumulative quality costs by changing the PAF cost levels.
Related content
Access to resources
Recommend
A review of quality cost surveys
By Kumar Kamlesh Shah R. Fitzroy Peter T.
Total Quality Management, Vol. 9, Iss. 6, 1998-08 ,pp. :
Cost of quality: the hidden costs
By Krishnan Suresh Kumar Agus Arawati Husain Nooreha
Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. :
The role of quality cost in TQM
The TQM Magazine, Vol. 9, Iss. 6, 1997-06 ,pp. :