Strategic quality management, Malcolm Baldrige and European quality awards and ISO 9000 certification: Core concepts and comparative analysis

Author： Tummala V.M. Rao Tang C.L.

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.13, Iss.4, 1996-06, pp. : 8-38

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