Total Quality Management in Services: The Case of Singapore's Advertising Industry

By Ghosh B.C.   Ling Mak Tzi  

The TQM Magazine, Vol. 6, Iss. 4, 1994-04 ,pp. : 34-41

Emerald Group Publishing Ltd

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Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK

By Li Eldon Y   Zhao Xiande   Lee Tien-sheng  

International Journal of Quality & Reliability Management, Vol. 18, Iss. 6, 2001-07 ,pp. : 570-584

Emerald Group Publishing Ltd

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An investigation of quality culture development in UK industry

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International Journal of Operations & Production Management, Vol. 19, Iss. 7, 1999-07 ,pp. : 633-650

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Quality practices in the manufacturing industry in the UK and Malaysia

By Abdul-Aziz Z.   Chan J. F. L.   Metcalfe A. V.  

Total Quality Management, Vol. 11, Iss. 8, 2000-12 ,pp. : 1053-1064

Routledge Ltd

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Strategic quality management for the construction industry

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The TQM Magazine, Vol. 17, Iss. 1, 2005-02 ,pp. : 35-53

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