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The TQM Magazine, Vol. 13, Iss. 3, 2001-05 ,pp. : 192-200

Emerald Group Publishing Ltd

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Process management practices and quality systems standards: Risks and opportunities of the new ISO 9001 certification

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Business Process Management Journal, Vol. 9, Iss. 2, 2003-04 ,pp. : 149-169

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A proposal of a new paradigm for national quality certification systems

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International Journal of Quality & Reliability Management, Vol. 28, Iss. 4, 2011-04 ,pp. : 364-382

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The quality must be on record: a survey of organisations having an ISO 9000 certification in Iceland

By Gunnlaugsd¾ttir J¾hanna  

Records Management Journal, Vol. 12, Iss. 2, 2002-08 ,pp. : 40-47

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