A journey toward total quality management through ISO 9000 certification - a study on small- and medium-sized enterprises in Singapore

Author: Quazi Hesan A   Padibjo Samuel R  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.15, Iss.5, 1998-05, pp. : 489-508

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Abstract