ISO 9000 registration's impact on sales and profitability: A longitudinal analysis of performance before and after accreditation

Author： Heras Iñaki Dick Gavin P.M. Casadesús Martí

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.19, Iss.6, 2002-07, pp. : 774-791

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