Managing the transition phases in the TQM journey: a system dynamics approach

Author: Khanna V.K.   Vrat Prem   Shankar Ravi   Sahay B.S.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.21, Iss.5, 2004-06, pp. : 518-544

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Abstract