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Author: Besseris George J.
Publisher: Emerald Group Publishing Ltd
ISSN: 0265-671X
Source: International Journal of Quality & Reliability Management, Vol.26, Iss.4, 2009-04, pp. : 341-368
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International Journal of Productivity and Quality Management, Vol. 4, Iss. 5-6, 2009-05 ,pp. :