Why quality management programs fail: A strategic and operations management perspective

Author： Asif Muhammad   Bruijn Erik Joost de   Douglas Alex   Fisscher Olaf A.M.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.26, Iss.8, 2009-09, pp. : 778-794

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