Author: Sawhney Rapinder Subburaman Karthik Sonntag Christian Rao Prasanna Rao Venkateswara Capizzi Clayton
Publisher: Emerald Group Publishing Ltd
ISSN: 0265-671X
Source: International Journal of Quality & Reliability Management, Vol.27, Iss.7, 2010-08, pp. : 832-855
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