Tracking hidden quality costs in a manufacturing company: an action research

Author: Cheah Soo-Jin   Shahbudin Amirul Shah Md.   Taib Fauziah Md.  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.28, Iss.4, 2011-04, pp. : 405-425

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Abstract