Six Sigma, quality management systems and the development of organisational learning capability: Evidence from four business process outsourcing organisations in India

Author： Malik Ashish   Blumenfeld Stephen  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.29, Iss.1, 2012-01, pp. : 71-91

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