The impact of powerful and weak customers on quality assurance systems and quality improvement programs

By Groocock John  

The TQM Magazine, Vol. 12, Iss. 6, 2000-06 ,pp. : 372-388

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of quality assurance measures on student services at the Japanese and Thai private universities

By Gamage David T.   Suwanabroma Jaratdao   Ueyama Takeyuki   Hada Sekio   Sekikawa Etsuo  

Quality Assurance in Education, Vol. 16, Iss. 2, 2008-04 ,pp. : 181-198

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The role and impact of HRM policy

By Gill Carol   Meyer Denny  

International Journal of Organizational Analysis, Vol. 19, Iss. 1, 2011-03 ,pp. : 5-28

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The impact of HRM practices on service quality, customer satisfaction and performance in the Indian hotel industry

By Chand Mohinder  

International Journal of Human Resource Management, Vol. 21, Iss. 4, 2010-03 ,pp. : 551-566

Routledge Ltd

Access to resources Recommend Favorite

The quality management of the imperfect production process under two monitoring policies

By Huang Bo-Shi   Chiu Huan-Neng  

International Journal of Quality & Reliability Management, Vol. 12, Iss. 3, 1995-03 ,pp. : 19-31

Emerald Group Publishing Ltd

Access to resources Recommend Favorite