Towards a third generation of quality management: Searching for a theoretical re-conceptualisation of contemporary organisations based on the notions of stakeholders and transactivity

By Foster David   Jonker Jan  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 7, 2007-08 ,pp. : 683-703

Emerald Group Publishing Ltd

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Integrating a data quality perspective into business process management

By Ofner Martin H.   Otto Boris   Österle Hubert  

Business Process Management Journal, Vol. 18, Iss. 6, 2012-11 ,pp. : 1036-1067

Emerald Group Publishing Ltd

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Integrating total quality management and business process re-engineering: is it enough?

By Jarrar Yasar F.   Aspinwall Elaine M.  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 584-593

Routledge Ltd

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Effective quality management through third-generation balanced scorecard

By Andersen Henrik V.   Lawrie Gavin   Savic Nenad  

International Journal of Productivity and Performance Management, Vol. 53, Iss. 7, 2004-10 ,pp. : 634-645

Emerald Group Publishing Ltd

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Knowledge management audit: the role of managers in articulating and integrating quality practices

By Gloet Marianne  

Managerial Auditing Journal, Vol. 17, Iss. 6, 2002-07 ,pp. : 310-316

Emerald Group Publishing Ltd

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