Unbundling and delivering CRM applications as e-services: a case study in customer segmentation

By Sampaio Pedro R. Falcone   He Yong  

International Journal of Services Technology and Management, Vol. 7, Iss. 3, 2006-06 ,pp. : 297-319

Inderscience Publishers

Access to resources Recommend Favorite

Exploring quality management for business services from a buyer's perspective using multiple case study evidence

By Holschbach Elmar   Hofmann Erik  

International Journal of Operations & Production Management, Vol. 31, Iss. 6, 2011-05 ,pp. : 648-685

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Managing outsourced support services: observations from case study

By Salonen Anssi  

Facilities, Vol. 22, Iss. 11-12, 2004-09 ,pp. : 317-322

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Building quality housing services: A case study of quality improvement in local authority building services

By Croal Gerard   Ogden Susan M   Grigg Nigel P  

Property Management, Vol. 21, Iss. 4, 2003-08 ,pp. : 230-241

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality control and supply chain management: a contextual perspective and a case study

By Jraisat Luai E.   Sawalha Ihab H.  

Supply Chain Management: An International Journal, Vol. 18, Iss. 2, 2013-03 ,pp. : 194-207

Emerald Group Publishing Ltd

Access to resources Recommend Favorite