Author: Brennan Carol Douglas Alex
Publisher: Emerald Group Publishing Ltd
ISSN: 0951-3558
Source: International Journal of Public Sector Management, Vol.15, Iss.3, 2002-06, pp. : 219-236
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Managing and evaluating customer complaint procedures in local government
By Dalrymple J. F. Donnelly M.
Total Quality Management, Vol. 8, Iss. 2-3, 1997-06 ,pp. :
Strategy and Leadership, Vol. 5, Iss. 5, 2000-05 ,pp. :
Seven ways to hold fast to your customers
By Pegler Mike
Handbook of Business Strategy, Vol. 5, Iss. 1, 2004-12 ,pp. :
Seven ways to hold fast to your customers
By Pegler Mike
Handbook of Business Strategy, Vol. 5, Iss. 1, 2004-01 ,pp. :