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By Chang Li-cheng   Lin Stephen W   Northcott Deryl N  

Journal of Management in Medicine, Vol. 16, Iss. 5, 2002-10 ,pp. : 345-358

Emerald Group Publishing Ltd

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Assessment of facilities management process capability: a NHS facilities case study

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International Journal of Health Care Quality Assurance, Vol. 15, Iss. 6, 2002-11 ,pp. : 277-288

Emerald Group Publishing Ltd

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Using the balanced scorecard to measure Chinese and Japanese hospital performance

By Chen Xiao-yun   Yamauchi Kazunobu   Kato Ken   Nishimura Akio   Ito Katuski  

International Journal of Health Care Quality Assurance, Vol. 19, Iss. 4, 2006-06 ,pp. : 339-350

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The value of the facilities management function in the UK NHS community health-care sector

By Featherstone Paul   Baldry David  

Journal of Management in Medicine, Vol. 14, Iss. 5-6, 2000-05 ,pp. : 326-338

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Success factors for implementation of the balanced scorecard in a NHS multi-agency setting

By Radnor Zoe   Lovell Bill  

International Journal of Health Care Quality Assurance, Vol. 16, Iss. 2, 2003-04 ,pp. : 99-108

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