Do patients' perceptions exceed their expectations in private healthcare settings?

Author: Suki Norazah Mohd   Lian Jennifer Chiam Chwee   Suki Norbayah Mohd  

Publisher: Emerald Group Publishing Ltd

ISSN: 0952-6862

Source: International Journal of Health Care Quality Assurance, Vol.24, Iss.1, 2011-01, pp. : 42-56

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Abstract