Improving the quality of NHS out-patient clinics: the applications and misapplications of TQM

By Hart Mike  

International Journal of Health Care Quality Assurance, Vol. 9, Iss. 2, 1996-02 ,pp. : 20-27

Emerald Group Publishing Ltd

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Information leaflet used in out-patient clinics: A survey of attitude and understanding of the user

By Rajasundaram Ramanan   Phillips Steve   Clay Nigel R.  

International Journal of Health Care Quality Assurance, Vol. 19, Iss. 7, 2006-12 ,pp. : 575-579

Emerald Group Publishing Ltd

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Auditing psychiatric out-patient records

By Pillay Selena   O'Dwyer Sarah   McCarthy Marguerite  

International Journal of Health Care Quality Assurance, Vol. 23, Iss. 7, 2010-09 ,pp. : 674-679

Emerald Group Publishing Ltd

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Out-patient Case Mix: A Survey of User Requirements

By McNamee Paul   Hutchinson Allen   Parkin David   Milne Eugene   Steen Nick  

Journal of Management in Medicine, Vol. 8, Iss. 1, 1994-01 ,pp. : 29-37

Emerald Group Publishing Ltd

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Improving the Quality of Service in an Out-patient Department

By Williams David M   Williams Janet M  

International Journal of Health Care Quality Assurance, Vol. 7, Iss. 2, 1994-02 ,pp. : 16-18

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