Southampton University Hospitals NHS Trust: our approach to performance management

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International Journal of Health Care Quality Assurance, Vol. 11, Iss. 4, 1998-04 ,pp. : 134-136

Emerald Group Publishing Ltd

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Improving service quality in NHS Trust hospitals: lessons from the hotel sector

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International Journal of Health Care Quality Assurance, Vol. 11, Iss. 1, 1998-01 ,pp. : 21-26

Emerald Group Publishing Ltd

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Improving health service quality from within: the case of United Leeds Teaching Hospitals NHS Trust

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International Journal of Health Care Quality Assurance, Vol. 8, Iss. 2, 1995-02 ,pp. : 18-20

Emerald Group Publishing Ltd

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The introduction of patient process re-engineering in the Peterborough Hospitals NHS Trust

By Probert David   Stevenson Bill   Tang Nelson K.H.   Scarborough Harry  

Journal of Management in Medicine, Vol. 13, Iss. 5, 1999-05 ,pp. : 308-324

Emerald Group Publishing Ltd

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Service quality in NHS hospitals

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Journal of Management in Medicine, Vol. 9, Iss. 1, 1995-01 ,pp. : 66-74

Emerald Group Publishing Ltd

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