Service competitiveness - An international benchmarking comparison of service practice and performance in Germany, UK and USA

Author： Meyer Anton Chase Richard Roth Aleda Voss Chris Sperl Klaus-Ulrich Menor Larry Blackmon Kate

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.10, Iss.4, 1999-04, pp. : 369-379

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