Critical services dimensions: an empirical investigation across six industries

Author： Wels-Lips Inge   Ven Marleen van der   Pieters Rik  

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.9, Iss.3, 1998-08, pp. : 286-309

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

An empirical investigation into Six Sigma critical success factors

By Revere Lee   Kadipasaoglu Sukran N.   Zalila Faiza  

International Journal of Productivity and Quality Management, Vol. 1, Iss. 3, 2005-12 ,pp. : 224-252

Inderscience Publishers

Access to resources Recommend Favorite

Enhancing retail services: an empirical investigation

By Dotson Michael J.   Dave Dinesh S.  

International Journal of Services and Operations Management, Vol. 5, Iss. 1, 2008-11 ,pp. : 1-13

Inderscience Publishers

Access to resources Recommend Favorite

Ambience of Six Sigma in Indian foundries - an empirical investigation

By Singh Bikram Jit  

International Journal of Six Sigma and Competitive Advantage, Vol. 7, Iss. 1, 2012-02 ,pp. : 12-40

Inderscience Publishers

Access to resources Recommend Favorite

Alternative models for the management of FM services: An empirical investigation

By Ventovuori Tomi   Lehtonen Tero  

Journal of Corporate Real Estate, Vol. 8, Iss. 2, 2006-04 ,pp. : 73-90

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quality management practices: An empirical investigation of associated constructs in two Kuwaiti industries

By Mady M. Tawfik  

International Journal of Quality & Reliability Management, Vol. 26, Iss. 3, 2009-03 ,pp. : 214-233

Emerald Group Publishing Ltd

Access to resources Recommend Favorite