Cost-to-serve measurement and customer profitability analysis

Author： Guerreiro Reinaldo   Bio Sérgio Rodrigues   Merschmann Elvira Vazquez Villamor  

Publisher： Emerald Group Publishing Ltd

ISSN： 0957-4093

Source： The International Journal of Logistics Management, Vol.19, Iss.3, 2008-11, pp. : 389-407

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