Retaining or returning?: Some insights for a better understanding of return behaviour

Author: Foscht Thomas   Ernstreiter Karin   III Cesar Maloles   Sinha Indrajit   Swoboda Bernhard  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-0552

Source: International Journal of Retail & Distribution Management, Vol.41, Iss.2, 2013-02, pp. : 113-134

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Abstract