Customer Service: Differentiating by Market Segment

Author: Gilmour Peter   Borg George   Duffy Peter A   Johnston Nigel D   Limbek B.E.   Shaw Michael R  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-0035

Source: International Journal of Physical Distribution & Logistics Management, Vol.24, Iss.4, 1994-04, pp. : 18-23

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Abstract